Effective Date: [Insert Date]

At [Store Name], we strive to ensure that our customers are satisfied with every purchase. Due to the sensitive and regulated nature of refrigerant gas products, we have specific return and refund guidelines outlined below:


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1. Return Eligibility

We accept returns only under the following conditions:

The item was received damaged, defective, or incorrect

The return request is made within 48 hours of delivery

The item is unopened, unused, and in its original packaging


❗Used or opened refrigerant cylinders cannot be returned due to safety and environmental regulations.


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2. How to Request a Return

To request a return, please contact us with the following information:

Order number

Proof of purchase (receipt or invoice)

Description and photos of the issue


📧 Email: [yourstore@email.com]
📞 Phone: [+212 XXX XXX XXX]

We will respond within 1–2 business days.


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3. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days using the original payment method.

Shipping fees are non-refundable, unless the return is due to our error.

 

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4. Non-Returnable Items

The following items cannot be returned or refunded:

Opened or partially used refrigerant cylinders

Products damaged due to misuse or mishandling

Custom or special orders

 

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5. Exchanges

We may offer a replacement item instead of a refund, depending on product availability and the nature of the issue.


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6. Contact Us

If you have any questions about this policy or need help with a return, feel free to reach out to us at:

Email: [yourstore@email.com]
Phone: [+212 XXX XXX XXX]
Address: [Your Store Address]